1. Information about the website publisher

Company name: IRENE D'ARLOZ
Legal form: Sole proprietorship
Registered office address: 3 rue Ebelmen 75012 France
Telephone number: 0614855967
E-mail address: contact@irenedarloz.com
Company registration number: Paris A 984 972 620
Intracommunity VAT number: FR82984972620

2. Site hosting

Name of host: Hostinger

Address of host: 61 rue Lordou Vinoros, Larnaca, 6023, CyprusWebsite: www.hostinger.fr

3. Intellectual property rights

All content on this site (text, images, logos, trademarks, etc.) is the exclusive property of IRENE D'ARLOZ, unless otherwise indicated. Any reproduction, distribution, modification or use of this content, even partial, without prior authorisation is strictly prohibited and may constitute an infringement punishable under the Intellectual Property Code.

4. Protection of personal data

In compliance with the General Data Protection Regulation (RGPD) and the French Data Protection Act (Loi Informatique et Libertés), IRENE D'ARLOZ is committed to protecting the privacy of users of its website. The data collected is used solely for processing orders and sending newsletters. You have a right of access, rectification, deletion and portability of your personal data. You can exercise these rights by contacting us at the following address: contact@irenedarloz.com

5. Cookies

The irenedarloz.com website uses cookies to improve the user experience, analyse traffic and personalise content. By continuing to browse the site, you accept the use of these cookies. You can configure your browser settings to refuse cookies.

6. Responsibility

IRENE D'ARLOZ declines all responsibility for the use of the information and content present on this site. We endeavour to provide accurate and up-to-date information, but we do not guarantee the accuracy, completeness or timeliness of the information provided.

7. Applicable law

This legal notice is governed by French law. In the event of a dispute, the competent courts will be those of Paris.

8. General terms and conditions of sale (GTCS)

1. Preamble

These General Terms and Conditions of Sale (GTCS) apply to all orders placed on the irenedarloz.com website by any individual or legal entity (the ‘Client’). By placing an order on our site, the Customer unreservedly accepts these GCS.

2. Products

The products offered for sale are those described on the irenedarloz.com website. We take the greatest care in the description and presentation of the products, but minor variations may exist, particularly with regard to colours, depending on the Customer's screen settings. Products are available while stocks last. In the event of unavailability, please inform us.

3. Prices

Product prices are quoted in euros, inclusive of all taxes (VAT) and exclusive of delivery charges. We reserve the right to modify our prices at any time, but the products will be invoiced on the basis of the prices in force at the time the order is validated.

4. Order

The Customer places an order directly on the irenedarloz.com website. Any order placed implies acceptance of the prices and descriptions of the products available for sale. The ordering process includes the following steps:

  • Selection of products and addition to the basket
  • Validation of the contents of the basket
  • Identification via a customer account or as a guest
  • Choice of delivery method
  • Choice of payment method
  • Validation of the order after verification

Once the order has been validated, a confirmation e-mail will be sent to the Customer. This e-mail constitutes final validation of the order and acceptance of the GCS.

5. Payment

Payment is due immediately when the order is placed. The Customer may pay for the order by credit card or via PayPal. The irenedarloz.com website uses a secure online payment system. The Customer's bank details are encrypted and are not kept after the transaction.

6. Delivery

Products are delivered to the address indicated by the Customer when placing the order. Delivery is free for orders over €200.

  • Colissimo with signature (France)
  • DHL Express with signature (France)
  • Colissimo point retrait (France)
  • DHL Express Worldwide (EU & International)

The delivery time for products ordered is 2 to 3 working days. In the event of late delivery, we undertake to inform the Customer as soon as possible.

7. Right of withdrawal

In accordance with current legislation, Customers have 14 days from receipt of their order to exercise their right of withdrawal, without having to justify their decision or pay any penalties. Customers must notify their decision to withdraw by e-mail to contact@irenedarloz.com. The product must be returned in perfect condition, in its original packaging and accompanied by any accessories. The cost of returning the product shall be borne by the Customer. Reimbursement will be made within 14 days of receipt of the returned products.

8. Guarantees and liability

The products sold on irenedarloz.com are covered by the legal guarantees of conformity and hidden defects provided by articles 1641 et seq. of the French Civil Code. In the event of a defective or non-compliant product, the Customer has a period of 14 days from delivery to assert his rights. The cost of return and exchange will be at our expense. We shall not be held liable in the event of damage resulting from misuse of the product by the Customer or in the event of force majeure.

9. Personal information

The information collected at the time of the order is necessary for its processing and may be used for commercial prospecting purposes by IRENE D'ARLOZ. In accordance with the French Data Protection Act, the Customer has the right to access, rectify and delete data concerning him or her. To exercise these rights, the Customer may contact contact@irenedarloz.com.

10. Intellectual property rights

All elements of the irenedarloz.com site are and remain the exclusive intellectual property of IRENE D'ARLOZ. No one is authorized to reproduce, exploit, rebroadcast, or use for any purpose whatsoever, even partially, elements of the site without the express consent of IRENE D'ARLOZ.

11. Applicable law and jurisdiction

These GTC are subject to French law. In the event of a dispute or claim, the Customer is invited to first contact our customer service department to seek an amicable solution. In the absence of an amicable agreement, the dispute will be brought before the competent courts of Paris.

Privacy Policy

1. Introduction

The protection of your personal data is a priority for IRENE D'ARLOZ. The purpose of this privacy policy is to inform you about how we collect, use, and protect your personal data when you use our irenedarloz.com website and services.

2. Data collected

We collect different categories of personal data when you use our site, in particular:

  • Information provided directly by you: When you create an account, place an order or subscribe to our newsletter, you provide us with information such as your surname, first name, e-mail address, postal address, telephone number and payment details.
  • Browsing data: When you browse our site, we automatically collect certain information such as your IP address, browser type, the pages visited and the time spent on each page.
  • Cookies and similar technologies: We use cookies to improve your user experience, personalise content and analyse traffic. For more information, please consult our cookies policy.

3. Purposes of data collection

The data collected is used to:

  • Process and fulfil your orders;
  • Manage your customer account and provide you with assistance;
  • Send you marketing communications and promotional offers, if you have consented to this;
  • Improve our services and personalise your experience on our site;
  • To ensure the security of our site and prevent fraud.

4. Data sharing

Your personal data is only shared with third parties in the following cases:

  • Service providers: We use service providers to help us carry out certain functions such as payment processing, delivery or site hosting. These service providers have access to the data required to carry out their tasks and are required to respect the confidentiality of this data.
  • Legal obligations: We may disclose your personal data if required to do so by law or in the context of legal proceedings.

5. Data retention period

Your personal data is retained for the period necessary to fulfil the purposes for which it was collected, unless a longer retention period is required or permitted by law.

  • Data relating to your customer account is kept for as long as you are active on our site.
  • Data relating to transactions is kept for 5 years in accordance with legal obligations.

6. Data security

We implement appropriate technical and organisational measures to protect your personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access. Despite our efforts to protect your personal data, we cannot guarantee absolute online security. By using our site, you acknowledge and accept these risks.

7. Your rights

In accordance with applicable legislation, you have the following rights with regard to your personal data:

  • Right of access: You may request access to the personal data we hold about you.
  • Right of rectification: You may request the correction of inaccurate or incomplete data.
  • Right to erasure: You may request the deletion of your personal data in certain circumstances.
  • Right to limit processing: You may request the restriction of the processing of your data in certain situations.
  • Right to object: You may object to the processing of your data on legitimate grounds, or withdraw your consent for processing based on it.
  • Right to portability: You may request to receive your personal data in a structured and machine-readable format, or to have it transmitted directly to another data controller.

To exercise these rights, please contact us at the following address: contact@irenedarloz.com.

8. Cookies

Our site uses cookies to improve your experience and analyse traffic. You can set your browser to refuse cookies, but this may affect your user experience.

9. Changes to the privacy policy

We reserve the right to change this privacy policy at any time. Any changes will be posted on this page and, if material, you will be notified by e-mail or via a notice on our site. We encourage you to check this page regularly for any changes.

10. Contact

If you have any questions about our privacy policy or the processing of your personal data, you can contact us at the following address: contact@irenedarloz.com.

Delivery, returns and refunds

1. Delivery

We offer several delivery options to suit your needs:

  • Delivery methods :
    • Colissimo with signature (France)
    • DHL Express (France)
    • Colissimo point retrait (France)
    • DHL Express Worldwide (EU & International)
  • Delivery times: Delivery times are estimated at 2 to 3 working days for deliveries in France and may vary depending on the destination and delivery method chosen.
  • Delivery costs: Delivery costs are calculated according to the weight of your order and the destination. They will be indicated to you before your order is confirmed. Delivery costs are free for orders over €200.
  • Order tracking: Once your order has been dispatched, you will receive a confirmation e-mail with a tracking number, enabling you to follow the progress of your parcel in real time.
  • Delivery address: Please ensure that you provide a complete and correct delivery address. We cannot be held responsible for non-delivery due to an incorrect or incomplete address.

Return conditions:

  • Items must be returned in their original condition, unworn, undamaged and in their original packaging.
  • To initiate a return, please contact our customer service department at contact@irenedarloz.com. We will provide you with instructions for returning your items.
  • Return costs: Return shipping costs are the responsibility of the customer, unless the product is defective or does not conform to the order.

3. Refunds

Once your return has been received and inspected, we will inform you whether your refund request has been approved or rejected.

Refund procedure:

  • If your request is approved, the refund will be made to the original method of payment within 14 days of receipt of the returned items.
  • Initial delivery charges are not refundable unless the return is due to an error on our part (faulty or incorrect product).
  • If you still have not received your refund after this time, please check your bank account first and then contact your credit card company as there may be a delay before the refund is officially recorded. If you have done all this and still have not received your refund, please contact us at contact@irenedarloz.com.

4. Exchanges

We will only replace items if they are faulty or damaged. If you need to exchange it for the same item, please contact us at contact@irenedarloz.com and follow the return instructions.

Secure payment

You can choose to pay for your purchases by :

  • Credit card
  • PAYPAL

Our payment solution partners guarantee a 100% secure payment.